Shipping Policy

Last updated: May 8, 2026

At MommySense, we understand that timely and discreet delivery is essential, especially when it comes to products that support your personal health journey. This Shipping Policy outlines how we process, ship, and deliver your orders across the United Kingdom.

1. Order Processing

All orders placed on our website are processed within 1–2 business days (excluding weekends and public holidays).

Once your order is placed:

You will receive an order confirmation email
After dispatch, you will receive a shipping confirmation email with tracking details

Orders placed after standard business hours may be processed on the next working day.

2. Shipping Locations

MommySense currently delivers across:

United Kingdom (England, Scotland, Wales, and Northern Ireland)

At this time, we do not offer international shipping. However, we are actively working towards expanding our delivery network.

3. Shipping Methods & Delivery Timelines

We partner with reliable courier services to ensure safe and timely delivery.

Shipping Method	Estimated Delivery Time
Standard Delivery	2–4 business days
Express Delivery (if applicable)	1–2 business days

Please note:

Delivery timelines are estimates, not guarantees
Delays may occur due to external factors such as courier disruptions, weather conditions, or peak demand periods

4. Shipping Charges

Shipping charges are calculated at checkout based on:

Delivery location
Selected shipping method

From time to time, MommySense may offer free shipping promotions, which will be clearly communicated on the website.

5. Discreet Packaging

We respect your privacy.

All MommySense orders are shipped in plain, unbranded packaging with no indication of the contents inside. This ensures your order remains confidential and secure throughout the delivery process.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking link via email.

You can use this link to:

Track your shipment in real time
View estimated delivery updates

If you do not receive tracking details within 48 hours of placing your order, please contact our support team.

7. Delivery Issues

Delayed Deliveries

While we strive to meet all estimated timelines, delays may occasionally occur. If your order has not arrived within the expected timeframe, please contact us for assistance.

Incorrect Address

Customers are responsible for providing accurate shipping details. MommySense is not liable for delays or failed deliveries due to incorrect or incomplete addresses.

Lost or Missing Packages

If your package is marked as delivered but has not been received:

Please check with neighbors or your local delivery office
Contact us within 48 hours, and we will assist in investigating the issue

8. Damaged or Tampered Packages

If your order arrives damaged or appears to have been tampered with:

Please do not use the product
Contact us immediately with photos of the package and contents
We will review the case and arrange a suitable resolution

9. Contact Us

If you have any questions regarding shipping or need assistance with your order, please reach out to us:

Email: info@mommy-sense.com

Phone: +44 67786 9098

Our support team is here to help ensure your experience is smooth and reassuring at every step.

10. Policy Updates

MommySense reserves the right to update or modify this Shipping Policy at any time.

Any changes will be reflected on this page with an updated revision date.